Guide to User-Led Reviews
4. Getting organised
Develop a plan and timescales for the work. Meeting at a regular time and day each week is likely to help. More time will be needed as the work develops, so review your meeting plans regularly.
Delegate effectively. Determine through honest discussion who can or wants to carry out each area of the work. Most of the work will be done between meetings. The interviews will need to be organised to suit the people you want to interview.
Arrange access to a computer and administrative support for those who need it. Determine a system for managing paperwork. Losing or not being able to identify paperwork properly can waste so much time and energy.
Make sure that everyone is kept informed about decisions. Note all agreed actions. Send out notes or minutes as soon as possible.