Scottish Accessible Information Forum

Standards for Disability Information and Advice Provision in Scotland

Standard 2: Developing Your Service to Ensure Accessibility

2.6 Interpretation

You must have clear procedures for the use of interpreters. Interpreters must follow your confidentiality policy.

You should also ensure that information is available in appropriate community languages.

You should be aware of the needs of people who may have difficulty with spoken and written English. This applies to people whose first language is not English and to those with other communication support needs. Interpretation should include all spoken and signed languages.

Your planning and consultation processes should enable you to identify current and potential levels of need in the community for this type of service. Even where planning has not indicated an existing need, you should consider how you would provide such a service if it is required. Again, the Scottish Formats Resource, available from UPDATE or SAIF, provides a directory of translation and interpreting services.

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