2.5 Alternative Formats
You should be able to provide information in a range of formats which are appropriate to the needs of disabled people. These should include specialist one-to-one support where appropriate.
Provision of information in alternative formats should be prompt, with people being able to receive such information within a time agreed between the information provider and the service user.
New technology has considerably reduced the costs of producing information in alternative formats. However, there can still be costs attached to this Standard. Service providers could make direct provision of information in a range of formats. Alternatively, they could establish a local network where, for example, one provider has responsibility for producing information in braille whilst another produces information on tape.
In partnership with SAIF, UPDATE publishes the Scottish Formats Resource which is a directory of transcription services providing information in a range of alternative formats.
Go to the next page: Standard Two - Developing Your Service to Ensure Accessibility
(c) Scottish Accessible Information Forum, 2007
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