Scottish Accessible Information Forum

Standards for Disability Information and Advice Provision in Scotland

Standard 3: Managing Your Service to Ensure Accessibility

3.7 Identifying Outcomes

You should try to identify, record and report on all the outcomes of your work.

This can be a difficult area for advice providers but you should take it into consideration. Any system will probably need to take into account both the objectives and the way in which your service organises its work.

Go to the next page: Standard Four - Involving Disabled People and Their Representatives

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