Scottish Accessible Information Forum

Standards for Disability Information and Advice Provision in Scotland

Standard 3: Managing Your Service to Ensure Accessibility

3.6 File Review

You should arrange for case files to be reviewed. This should be done by a supervisor or other adviser who has not already been involved in the case.

All advisers make mistakes from time to time. You should have procedures in place to ensure that such mistakes are spotted as soon as possible and action taken. File reviews also help service providers to satisfy themselves, their funders and other stakeholders that effective and appropriate intervention is taking place.

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