Scottish Accessible Information Forum

Standards for Disability Information and Advice Provision in Scotland

Standard 3: Managing Your Service to Ensure Accessibility

3.1 Managing Your Service

You should have a written description of your management structure and be able to explain this structure to staff, volunteers, service users and others who have an interest.

You should maintain an office manual giving details of office practice. This information must be easily available to all managers and staff and should be included in your induction process. Within the management structure, the person who is responsible for maintaining this manual should be clearly identified.

Individuals will move on so the clear definition of roles, responsibilities and expectations is important for the long-term success of a service. Procedures and practices vary between services and will also be modified at times within a particular service so all members must be fully aware of what is expected of them at all times. Your office manual is the key to this.

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