Scottish Accessible Information Forum

Standards for Disability Information and Advice Provision in Scotland

Standard 1: Governing to Ensure Accessibility

1.1 Defining Your Service

You should have a clear statement of the values that underpin your service and the role that your organisation hopes to undertake.

Why are you providing a service?
Who is your service for?
What type of service are you providing?
What do you hope to achieve?

Staff, volunteers and managers must be aware of these objectives.

Your statement needs to outline your aims and objectives simply and clearly.

Why are you providing a service?

Are you an information or advice provider or is this offered as part of a wider service?

Who is your service for?

Is it open to the general public or only specific sections of the public?
Is it open to everyone with a particular need or only to those within a specific geographical area?
Are you targeting specific sections of the community?
If so, how will you reach them and how will you monitor your success?
Will you meet the requirements of Section III of the Disability Discrimination Act and other relevant regulations?

What type of service are you providing?

Are you offering a general service or focusing on specific areas?
What level of advice are you providing?
Are you only offering information or are you also providing a casework service?
Can you offer support or legal representation as a follow-up service?
Are there areas of law that your service does not cover?

What do you hope to achieve?

Is your agency well placed to deliver these aims and objectives?

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