Scottish Accessible Information Forum

Standards for Disability Information and Advice Provision in Scotland

Disabled People and their Representatives

When Things Go Wrong

If you are unhappy with the service you receive, you should find that the organisation has the following in place:
a complaints procedure that is simple to use and which allows you to continue using the service,
the means to compensate you for any loss arising from their negligence or poor advice,
a method for informing you of any changes that they have introduced as a result of your complaint.

Details of the complaints procedure should be made available to you in an accessible format.

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