Once you have gained access to the service you need to be confident that you will be treated with respect by people who have the skills to help you. You should be able to expect individual organisations to provide a service where the following is the case:
- staff have the knowledge to meet your requirements for information and advice,
- staff have been trained in disability equality issues appropriate to your personal circumstances,
- information will be available in a variety of formats within an agreed time.
Go to the next page: Disabled People and their Representatives
(c) Scottish Accessible Information Forum, 2007
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