This section of the Standards is designed for disabled people and their representatives. It outlines the minimum service that you should be able to expect and how to complain and campaign if this is not met.
The new legislation was one of the factors prompting development of these Standards. We all know that it is relatively easy for the Government to give people rights in legislation. It is often much harder for people to access these rights and for these rights to impact upon their daily lives – hence the existence of information and advice services.
The purpose of this section is to tell you the minimum service standards you should expect from organisations providing information and advice and also from local authorities and others which plan and fund these services.
We are not simply telling you what you can expect from these services. We are also telling you how you can become involved in the delivery, management and planning of these services.
Please remember that you will need to be actively involved in putting these Standards into practice. Information and advice providers will only be able to fully respond to your needs if you make clear your demands to be treated equally as a member of society.
The final part of this section looks at how you can get involved so that all disabled people can access good-quality information and advice when they need it.
Go to the next page: Disabled People and their Representatives
(c) Scottish Accessible Information Forum, 2007
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