Standards for Disability Information and Advice Provision in Scotland
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Self-Assessment: Checklist Four - Involving Disabled People and Their Representatives Accessibility
4.1 Feedback From Service Users
Do you have procedures for actively encouraging feedback from service users?
Do you make provision to ensure that consultation includes people:
- with a visual impairment?
- with a hearing impairment?
- with dual sensory impairments?
- with impaired mobility?
- with learning difficulties?
- with specific literacy difficulties such as dyslexia?
- with limiting illnesses such as HIV or epilepsy, etc?
- with mental health difficulties?
- who are representatives of disabled people?
Do you have a systematic means of monitoring such feedback?
Do you have a means of incorporating such feedback within your service plan?
Do you publicise any changes to services arising from feedback from service users?
4.2 Complaints and Rights of Redress
Do you have an effective complaints procedure, which is publicised and made available to all service users in an accessible format?
Do you have systematic means of analysing and monitoring information from complaints?
Is information from complaints incorporated into the service plan?
Are any changes in service arising from complaints publicised?
Do you have professional indemnity insurance that ensures service users are not disadvantaged by any mistakes
4.3 Planning with Disabled People
In the past 12 months have you made any provisions to supply information about your service to people:
- with a visual impairment?
- with a hearing impairment?
- with dual sensory impairments?
- with impaired mobility?
- with learning difficulties?
- with specific literacy difficulties such as dyslexia?
- with limiting illnesses such as HIV or epilepsy, etc?
- with mental health difficulties?
- who are representatives of disabled people?
In the past 12 months have you made arrangements to consult about your service or service developments with people:
- who have a visual impairment?
- who have a hearing impairment?
- who have dual sensory impairments?
- who have impaired mobility?
- who have learning difficulties?
- who have specific literacy difficulties such as dyslexia?
- who have limiting illnesses such as HIV or epilepsy, etc?
- who have mental health difficulties?
- who are representatives of disabled people?
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