If you want to know something you can go to an information or advice service for help.
This booklet tells you what service you should get.
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The building
You should be able to get in and find your way around.
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The people who work there
Staff should be polite.
They should be able to tell you what they do and how they can help you.
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Getting information or advice
The answers you get should be right.
Staff should not give you information that you cannot understand.
If you need an interpreter they should be able to get you one.
You should be able to talk about things in private.
You should be able to take someone with you if you want to.
If staff cannot answer your questions they should be able to tell you who can.
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Information about you
If you don't want to tell them something about yourself, you can refuse.
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Information about you
Staff should not tell anyone that you have talked to them unless you say that they can.
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When things go wrong
Staff should tell you how to complain and what they will do about it.
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And finally...get involved!
Ask what you can do. They might want people for their committee or they might want to get your opinion on how they do things.
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Scottish Accessible Information Forum
Scottish Consumer Council
100 Queen Street
Glasgow
G1 3DN
Tel: 0141 226 5261
Fax: 0141 221 0731
Text phone: 0141 226 8459
Email: info@saifscotland.org.uk
Website: www.saifscotland.org.uk
Feedback
SAIF is very keen to get your views on this publication.
- Email any comments you have to info@saifscotland.org.uk
- Use the feedback form on our website.
- Write to us at the above address.