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Making Information Accessible Checklist

The Disability Discrimination Act states that you must ensure your services are accessible to disabled people.

To meet the needs of disabled people:

  • Produce all information in plain language and a minimum type size of 12 point.
  • On request, provide information in alternative formats such as large print, audio tape, Braille, or an easy-to-understand version.
  • Use interpreters for people who need to communicate in a sign language or other community language.
  • Design and develop your web site in a way which makes it accessible for disabled people.
  • Provide your service in a flexible way, where appropriate using home visits, telephones, the internet or different opening hours.
  • Ensure that your premises are fully accessible to people with mobility or sensory impairments.
  • Provide publicity materials which tell disabled people what you can or cannot do.
  • Have good working relationships with other appropriate service providers and suitable referral arrangements.
  • Provide your staff with disability equality training. A key barrier for disabled people is negative attitudes towards them.
  • Get regular and organised feedback from disabled people about the accessibility of your service.
  • Involve disabled people in service planning and training delivery.

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